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Avatar de Dandandan
Dandandan
Squire
06-25-2022

Helix 2 is getting very hot even if nobody is using internet. My UPS uptime is reduced a lot.

Helix 2 (Model:TG4482A rev 10) is getting very hot even if nobody is using internet in my house (tested bridge mode and no bridge mode). I compare with bell Hub 2000 and Helix 2 is ten times hotter! ...
Avatar de SamusAran
SamusAran
Super utilisateur
06-25-2022

My Helix gateway 2 uses about 18w according to my Kill-A-Watt.  The top of my gateway is a bit hot because of the convection.  I guess the fan inside will start if it gets too hot.

 

Dandandan What's the power usage of your helix gateway ? 

Avatar de Dandandan
Dandandan
Squire
06-25-2022

Thank you SamusAran for power consumption info;

I will measure my helix2 power usage and post the info here. My UPS does not shows the load in wats, only uptime remaining, but I will get soon a  Power Watt Meter.

  • Avatar de Dandandan
    Dandandan
    Squire
    06-25-2022

    Here I am sharing my helix2 hardware info (for better side-by-side comparison in case there are different hardware revisions on the market ...):

    Model: TG4482A
    Vendor: ARRIS Group, Inc.
    Hardware Revision: 10
    Processor Speed: 3999.95 MHz
    DRAM Total Memory: 672 MB
    • Avatar de Dandandan
      Dandandan
      Squire
      06-25-2022

      @SamusAran could you please confirm that you have the same 'hardware revision' = 10 and 'CPU speed' = 4GHz ?

      (this info is available on helix2 web page under: Gateway -> Hardware  -> System Hardware )

      Thank you

      • Avatar de SamusAran
        SamusAran
        Super utilisateur
        06-26-2022

        It seems my gateway was made by Technicolor.  I think it's weird that your CPU is much faster than mine.  Maybe there's something wrong with your gateway that makes the CPU run so fast.  Did you call technical support about your gateway running hot ?  They might have diagnostic tools to check that.

         

        Model: CGM4331COM
        Vendor: Technicolor
        Hardware Revision: 2.0
        Processor Speed: 1503 MHz
        DRAM Total Memory: 1024 MB