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Avatar de Dandandan
Dandandan
Squire
06-25-2022

Helix 2 is getting very hot even if nobody is using internet. My UPS uptime is reduced a lot.

Helix 2 (Model:TG4482A rev 10) is getting very hot even if nobody is using internet in my house (tested bridge mode and no bridge mode). I compare with bell Hub 2000 and Helix 2 is ten times hotter! ...
Avatar de Dandandan
Dandandan
Squire
06-25-2022

Also tested with WiFi 2.4 & 5GHz turned OFF and only Videotron coax cable connected (no ethernet), the Helix2 modem/router is getting very hot when compare with other routers Netgear or Bell Hub2000.

Avatar de SamusAran
SamusAran
Super utilisateur
06-25-2022

My Helix gateway 2 uses about 18w according to my Kill-A-Watt.  The top of my gateway is a bit hot because of the convection.  I guess the fan inside will start if it gets too hot.

 

Dandandan What's the power usage of your helix gateway ? 

  • Avatar de Dandandan
    Dandandan
    Squire
    06-25-2022

    Thank you SamusAran for power consumption info;

    I will measure my helix2 power usage and post the info here. My UPS does not shows the load in wats, only uptime remaining, but I will get soon a  Power Watt Meter.

    • Avatar de Dandandan
      Dandandan
      Squire
      06-25-2022

      Here I am sharing my helix2 hardware info (for better side-by-side comparison in case there are different hardware revisions on the market ...):

      Model: TG4482A
      Vendor: ARRIS Group, Inc.
      Hardware Revision: 10
      Processor Speed: 3999.95 MHz
      DRAM Total Memory: 672 MB
      • Avatar de Dandandan
        Dandandan
        Squire
        06-25-2022

        @SamusAran could you please confirm that you have the same 'hardware revision' = 10 and 'CPU speed' = 4GHz ?

        (this info is available on helix2 web page under: Gateway -> Hardware  -> System Hardware )

        Thank you