C'est possible de filter pour nos choix seulement, mais il faut activer les filtre tout le temps. Meme a l'interieur de la meme session.
De plus, meme si le signal de connection wifi est excellent (selon le technicien et l'icone) souvent nous perdons l'image, d'autres fois le son, d'autres fois les 2.
Donc non, contrairement à mon expérience internet, mon experience Helix TV est vraiment insatisfaisante.
","board":{"__ref":"Forum:board:television-divertissement"},"conversation":{"__ref":"Conversation:conversation:23257"},"author":{"__typename":"User","login":"Frootch"},"postTime":"2020-10-31T16:33:36.411-04:00","kudosSumWeight":6}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3w1fDE2OjAsNDE6MXwy","node":{"__typename":"ForumReplyMessage","uid":23263,"body":"
La premiere chose que j'ai fait avec le technicien, est d'avoir changer les parametres par default dans les options.
Pour la distance du terminal a la borne, si vraiment \"trop proche\" est un probleme, malgré les verifications du technicien qui l'a installé et du signal qui est bon, le probleme est pire que juste de l'inconfort d'utilisation n'est ce pas?
Pour la comparaison avec illico, il n'y a rien de nouveau en terme de service.
Les applications ne sont pas des nouveautés au service de télé. C'est un support pour des applications tiers qui se retrouvent depuis plusieurs années sur toutes les télés intelligentes, lecteurs DVD et BluRay et plus...
La manette avec micro, c'est un gadget, pas une feature. Même le technicien n'a pas reussis a afficher la meteo en parlant clairement dans micro quand il a du me faire sa demonstration obligatoire.
Les applications sports, en effet c'est nouveau et tant mieux pour les clients qui sont amateurs de sports.
**blip** aucun sport.
Les 2 seules vraies nouveautés qui méritent d'etre mentionnés, qui vendent le produit sont que le terminal est sans fil et le prix du service est plus économique.
Plus besoin de faire passer des cables dans les murs ou autour des cadres de porte. Ca, c'est dequoi qui est nouveau et bien. Sauf que si maintenant il faut trouver un endroit suffisament proche, mais pas trop...
Et oui, si je paye moins cher qu'avant, c'est totalement normal d'avoir un produit qui n'atteint pas la barre de qualité du produit que j'avais avant.
Mais si le prix était le meme qu'avec illico, je n'aurais pas changé. Certainement pas juste parceque Netflix et Youtube est dans les app.
En passant, je respecte ton statut de super utilisateur sur les forums, et te respecte aussi comme personne qui contribue. Je ne cherche pas a faire le troll, ni insulter personne. Par contre, la question a été posé sur le degré de satisfaction des clients Helix TV et Je réponds. Si Fourire prends la decision d'aller avec Helix ou pas, Fourire sera d'avantage informé par mes infos, mais aussi les tiennes.
Cheers mon ami...
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Je pense qu'ils vendent Hélix pour s'en débarrasser puisqu'il apporte trop de problèmes. J'ai tenté depuis 4 mois de l'aide de Vidéotron mais ils refusent. Alors, j'ai contacté un avocat pour me faire rembourser c'est trop me demander ces pannes, ces plantages d'ordinateur et ces heures perdues. Alors, je suis persuadé qu'ils ne veulent pas se retrouver à perte avec ces appareils alors ils refilent la facture aux clients. Ca vaut un recours collectif cette magouille.
","board":{"__ref":"Forum:board:television-divertissement"},"conversation":{"__ref":"Conversation:conversation:23257"},"author":{"__typename":"User","login":"Andre0000"},"postTime":"2020-11-08T12:36:32.356-05:00","kudosSumWeight":4}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3w1fDE2OjAsNDE6MXw0","node":{"__typename":"ForumReplyMessage","uid":23258,"body":"Tu ne verra que très rarement des commentaires positifs dans les forums. les gens viennent ici juste pour dire leurs problèmes.
Personnellement, moi je suis très satisfait, Internet fiable et rapide.
Je ne me passerait plus des commandes vocales et la recherche vocale d'Helix. Idem pour l'appli Sports du terminal.
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Le vrai problème, qui me fais refléchir à couper le service de TV completement, est qu'a chaque session, nous devons rechanger les préférences de filtrage de poste a ceux auquels nous somme abonnés. C'est vraiment frustrant, de toujours voir et defiler les 400 postes disponibles pour atteindre ceux qui font partit de mes choix.\" De plus, il est impossible de naviguer (zapper) uniquement sur nos chaînes favorites. Aucun bouton de penser pour ça! Et le pire pour moi, sur le guide les cotes normalement attribuées aux films n'apparaissent plus! Pour voir si le film est coté 3 ou 4 par exemple, il faut consulter un autre guide horaire tel que Tv Hebdo... C'est totalement farfelue... et je passe sur d'autres incongruités...
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:30090_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:27958":{"__typename":"User","id":"user:27958","uid":27958,"login":"Dominatrix42","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-02-03T16:53:23.890-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forum.videotron.com/t5/s/ogevo67675/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:19"},"entityType":"USER","eventPath":"community:ogevo67675/user:27958"},"ModerationData:moderation_data:31712":{"__typename":"ModerationData","id":"moderation_data:31712","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:31712":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:27958"},"id":"message:31712","revisionNum":1,"uid":31712,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:television-divertissement"},"parent":{"__ref":"ForumTopicMessage:message:23257"},"conversation":{"__ref":"Conversation:conversation:23257"},"subject":"Re: HELIX: Êtes-vous satisfaits ?","moderationData":{"__ref":"ModerationData:moderation_data:31712"},"body":"**blip**, ça augmenterait considérablement le traffic sur le réseau, cellules, têtes de lignes, mais dans mon cas, n'oubliez pas que les données sont déjà dans mon appareil comme il enregistre le live dans sa cache en continue pour ~60 minutes. Donc il ne s'agit que d'une mise à jour du firmware à publier, et rien de plus à mon avis!Voir ce fil ici:
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"139","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-09-11T13:39:58.232-04:00","lastPublishTime":"2022-09-11T13:39:58.232-04:00","metrics":{"__typename":"MessageMetrics","views":3619},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:television-divertissement/message:23257/message:38029","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"292","rawBody":"Voir ce fil ici:
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:38029_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:32813":{"__typename":"User","id":"user:32813","uid":32813,"login":"ENSIRVENTE","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-02-23T19:00:14.200-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forum.videotron.com/t5/s/ogevo67675/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:19"},"entityType":"USER","eventPath":"community:ogevo67675/user:32813"},"ModerationData:moderation_data:44540":{"__typename":"ModerationData","id":"moderation_data:44540","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator - Solution Expert","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:24265":{"__typename":"User","id":"user:24265","uid":24265,"login":"AudreaneD","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-12-04T17:27:22.748-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forum.videotron.com/t5/s/ogevo67675/images/dS0yNDI2NS0xODMzaTEwQkI1RDZFMjA2NjA2OUU"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ogevo67675/user:24265"},"ForumReplyMessage:message:44540":{"__typename":"ForumReplyMessage","uid":44540,"id":"message:44540","revisionNum":1,"author":{"__ref":"User:user:32813"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:television-divertissement"},"parent":{"__ref":"ForumTopicMessage:message:23257"},"conversation":{"__ref":"Conversation:conversation:23257"},"subject":"Re: HELIX: Êtes-vous satisfaits ?","moderationData":{"__ref":"ModerationData:moderation_data:44540"},"body":"Très décu pour ma part.
Client depuis 2019, nous sommes avec eux pour les deux villas (internet-TV-tel) et les cellulaires.
Nous quittons l'un de nos logements, et on nous informes qu'il y a des frais de bris de contrat de 835$ (nous devons payer le matériel alors que nous n'en avons pas besoin ayant l'autre propriété équipé avecHelix).
Je trouve cela lamentable d'autant que les tarifs sont 10 fois plus cher qu'en Europe d'ailleurs, et qu'il devrait avoir une révision du système de téléphonie ici au Canada (Quebec), a quand le PDG de Free Mobile en France s'interessera au marché Canadien, cela pour faire une réelle différence pour nous consommateurs.
Je commence à regretter d'etre venu chez Videotron.
Très décu pour ma part.
Client depuis 2019, nous sommes avec eux pour les deux villas (internet-TV-tel) et les cellulaires.
Nous quittons l'un de nos logements, et on nous informes qu'il y a des frais de bris de contrat de 835$ (nous devons payer le matériel alors que nous n'en avons pas besoin ayant l'autre propriété équipé avecHelix).
Je trouve cela lamentable d'autant que les tarifs sont 10 fois plus cher qu'en Europe d'ailleurs, et qu'il devrait avoir une révision du système de téléphonie ici au Canada (Quebec), a quand le PDG de Free Mobile en France s'interessera au marché Canadien, cela pour faire une réelle différence pour nous consommateurs.
Je commence à regretter d'etre venu chez Videotron.
Bonjour ENSIRVENTE !
\n\n
Concernant la situation, il nous ferait plaisir de vérifier celle-ci avec vous ! Je vous invite donc à venir nous voir en privé via Facebook, Instagram, X ou Google. Vous pouvez également nous contacter par clavardage directe au https://videotron.com/nous-joindre ou par téléphone au 1 877 512-0911 jusqu'à 19 heures en semaine et 18 heures la fin de semaine.
\n\n
Au plaisir !
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-02-25T10:06:36.878-05:00","lastPublishTime":"2024-02-25T10:06:36.878-05:00","metrics":{"__typename":"MessageMetrics","views":1022},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:television-divertissement/message:23257/message:44556","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"841","rawBody":"Bonjour
\n
Concernant la situation, il nous ferait plaisir de vérifier celle-ci avec vous ! Je vous invite donc à venir nous voir en privé via Facebook, Instagram, X ou Google. Vous pouvez également nous contacter par clavardage directe au https://videotron.com/nous-joindre ou par téléphone au 1 877 512-0911 jusqu'à 19 heures en semaine et 18 heures la fin de semaine.
\n\n
Au plaisir !
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HELIX: Êtes-vous satisfaits ?","moderationData":{"__ref":"ModerationData:moderation_data:47357"},"body":"Du côté internet, tout va bien mais pour la télé, de la vrai **blip**, souvent planté et le menu est lent et gèle, le seul côté positif est la commande vocale","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"158","kudosSumWeight":0,"postTime":"2024-11-14T19:06:19.324-05:00","lastPublishTime":"2024-11-14T19:06:19.324-05:00","metrics":{"__typename":"MessageMetrics","views":280},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:television-divertissement/message:23257/message:47357","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE2OjAsNDE6MXwx","node":{"__ref":"ForumReplyMessage:message:47388"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"158","rawBody":"Du côté internet, tout va bien mais pour la télé, de la vrai **blip**, souvent planté et le menu est lent et gèle, le seul côté positif est la commande vocale","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:47357_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:47388":{"__typename":"ModerationData","id":"moderation_data:47388","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:47388":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:33673"},"id":"message:47388","revisionNum":1,"uid":47388,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:television-divertissement"},"parent":{"__ref":"ForumReplyMessage:message:47357"},"conversation":{"__ref":"Conversation:conversation:23257"},"subject":"Re: HELIX: Êtes-vous satisfaits ?","moderationData":{"__ref":"ModerationData:moderation_data:47388"},"body":"Bonsoir Slem45 ! Le comportement décrit de votre terminal est anormal. Nous vous invitons à rejoindre notre département technique afin de trouver une solution. https://www.videotron.com/nous-joindre
\n\n
- MH
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-11-16T19:32:37.051-05:00","lastPublishTime":"2024-11-16T19:32:37.051-05:00","metrics":{"__typename":"MessageMetrics","views":209},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:television-divertissement/message:23257/message:47388","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"508","rawBody":"Bonsoir Slem45 ! Le comportement décrit de votre terminal est anormal. Nous vous invitons à rejoindre notre département technique afin de trouver une solution. https://www.videotron.com/nous-joindre
\n\n
- MH
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