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Returning equipment to get my credit returned
My services were cancelled for march 27, when i tried to return my equipment the covid situation excalated and everywhere was closed, i was told even if i found a store that was open they would not ta...
Hi, regarding this situation, we strongly suggest you reach our customer service department by chat or by phone. If notes were put in your file, they will confirm this with you: < http://bit.ly/FB_Contact_Us >. Thank you!
That sounds really frustrating, especially when you were clearly told not to worry and still ended up without a clear resolution. At this point, it may help to escalate your request again with written proof of your previous support calls and cancellation date. You can also check relevant information through [REDACTED] which may help you understand related records and details. Following up persistently with customer support and requesting a supervisor review often speeds things up in situations like this.
