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Avatar de cuba1957
cuba1957
Initiate
07-02-2019

Remote

INPUT button on my remote does not work, new service only 2 weeks new and 

this button never worked... can I just replace it at any videotron outlet ?

  • Hi cuba1957. If your remote doesn't respond normally, even after you've programmed it, please reach our technical department by chat or by phone and they will make a few verifications with you: < http://bit.ly/FB_Contact_Us >. Thank you!

  • Avatar de CedrikS
    CedrikS
    Moderator - Solution Expert

    Hi cuba1957. If your remote doesn't respond normally, even after you've programmed it, please reach our technical department by chat or by phone and they will make a few verifications with you: < http://bit.ly/FB_Contact_Us >. Thank you!

  • Avatar de Kira
    Kira
    Super utilisateur

    Has the remote aver been paired with your television?

  • Avatar de pastisfmontreal
    pastisfmontreal
    Super utilisateur

    Hi,

    did the technicien showed you how they worked? If they did worked and stopped, you should speak to technical support or go to a store.