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Avatar de sunshine2
sunshine2
Initiate
07-04-2018

Changing Channels with my TV but don't know my pin number

I am trying to change my channel selection by my TV, but dont know my pin number, do i need one to continue with changing my channels
Customer Centre
  • Avatar de Jean-OlivierD
    Jean-OlivierD
    07-05-2018

    Hello,

     

    Kira and SacXC are both right! Both customer service and technical support representatives will be able to assist you in changing the PIN number of your terminals. Don't hesitate to contact us, it will be a pleasure for us to help you!

     

    http://www.videotron.com/residential/contact-us

     

    Thanks for your input and have a great day!

     

    -Jean-Olivier

Avatar de sacxc
sacxc
Sultan
07-05-2018

Hello sunshine2

You must contact customer service to reset the PIN.

  • Avatar de Kira
    Kira
    Super utilisateur
    07-05-2018
    sacxc wrote:

    Hello sunshine2

    You must contact customer service to reset the PIN.

    Or rather technical support.

    • Avatar de Jean-OlivierD
      Jean-OlivierD
      Moderator - Solution Expert
      07-05-2018

      Hello,

       

      Kira and SacXC are both right! Both customer service and technical support representatives will be able to assist you in changing the PIN number of your terminals. Don't hesitate to contact us, it will be a pleasure for us to help you!

       

      http://www.videotron.com/residential/contact-us

       

      Thanks for your input and have a great day!

       

      -Jean-Olivier