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Avatar de montreal666
montreal666
Initiate
23-06-2020
Résolu

Anyone else having trouble getting boxes ship to you to return your device?

Hi  So back in march i cancelled my services with videotron and due to the pandemic I couldnt go to the store to return my devices. So a few weeks ago i received a letter in the mail with UPS shippi...
Avatar de Lindsay
Lindsay
Initiate
03-08-2020

You can now return the items to the store, no need to ship

  • Avatar de MayaP
    MayaP
    Admiral
    13-08-2020

    Hi Lindsay,

    At this moment, returns can be done in store only if it's after having a service ended, and only if after the 1st of July. If it's for defective devices, returns will continue being done by shipping for the moment.

     

    Thank you!