Discussion de forum

Avatar de montreal666
montreal666
Initiate
23-06-2020
Résolu

Anyone else having trouble getting boxes ship to you to return your device?

Hi  So back in march i cancelled my services with videotron and due to the pandemic I couldnt go to the store to return my devices. So a few weeks ago i received a letter in the mail with UPS shippi...
  • Avatar de YannickD
    YannickD
    14-03-2021

    Bonjour,

     

    Navrés que vous n'ayez pas reçu un service à la hauteur de vos attentes. Nous souhaitons vous aider à trouver rapidement une solution satisfaisante. Nous allons vous écrire en privé.

     

    - Yannick

Avatar de PatrickM
PatrickM
Moderator - Solution Expert
23-06-2020

Hi  montreal666

 

We would like to investigate this further with you. Since we have no access to your account on the Community, we sent you a private message to get your contact details and follow up on this issue.    Alternately, if that is possible, you can put the equipment in the enveloppe. Lastly, you could use just any box to send the device back using the envelope label.  Thank you!