J'ai également perdu tous mes crédits satisfaction,5$; trois services), ce qui correspondait, dans mon cas, à une augmentation de 20% taxes incluses! J'étais client très satisfait depuis 18 ans, mais aucune réduction accordée. Tristement, je suis passé au 'côté obscur', pour moins cher que je payais.
c'est comme ça avec tous les grands joueurs sur le marché...
pour avoir les rabais avec Vidéotron, il ne faut pas hésiter à appeler la Satisfaction et insister sur le fait que si vous n'avez pas une offre convainquante maintenant, vous allez annuler vos service... il ne faut pas juste appeler pour demander des rabais... il faut malheureusement les \"menacer\".
La dernière fois que j'ai fait cela avec Vidéotron pour une de mes lignes cellulaire, j'ai pu avoir un rabais supplémentaire de $10 sur deux ans (qui revenait au même qu'avec un autre fournisseur). C'est probablement dans le département de satisfaction que les employés les plus compétents et compréhensifs travaillent... en plus, ils sont accès à des rabais que le service à la clientèle régulier ne peut pas donner.
C'est également comme ça avec Bell quand les rabais temporaire de 6 mois, 1 an ou 2 ans sont terminés... il faut se battre pour avoir un meilleur prix.
et l'historique de \"fidélité\" d'un client compte beaucoup pour ce que le département de satisfaction peut faire pour vous... quelqu'un qui change à tous les an ou 2 ans va avoir moins de pouvoir de négociation que quelqu'un qui est fidèle depuis plusieurs années.
","body@stringLength":"1856","rawBody":"@ a écrit : J'ai également perdu tous mes crédits satisfaction,5$; trois services), ce qui correspondait, dans mon cas, à une augmentation de 20% taxes incluses! J'étais client très satisfait depuis 18 ans, mais aucune réduction accordée. Tristement, je suis passé au 'côté obscur', pour moins cher que je payais.
c'est comme ça avec tous les grands joueurs sur le marché...
pour avoir les rabais avec Vidéotron, il ne faut pas hésiter à appeler la Satisfaction et insister sur le fait que si vous n'avez pas une offre convainquante maintenant, vous allez annuler vos service... il ne faut pas juste appeler pour demander des rabais... il faut malheureusement les \"menacer\".
La dernière fois que j'ai fait cela avec Vidéotron pour une de mes lignes cellulaire, j'ai pu avoir un rabais supplémentaire de $10 sur deux ans (qui revenait au même qu'avec un autre fournisseur). C'est probablement dans le département de satisfaction que les employés les plus compétents et compréhensifs travaillent... en plus, ils sont accès à des rabais que le service à la clientèle régulier ne peut pas donner.
C'est également comme ça avec Bell quand les rabais temporaire de 6 mois, 1 an ou 2 ans sont terminés... il faut se battre pour avoir un meilleur prix.
et l'historique de \"fidélité\" d'un client compte beaucoup pour ce que le département de satisfaction peut faire pour vous... quelqu'un qui change à tous les an ou 2 ans va avoir moins de pouvoir de négociation que quelqu'un qui est fidèle depuis plusieurs années.
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À deux reprises avec la satisfaction, j'ai signalé mon intention de quitter. Ils m'ont dit, on prend ca en note dans votre dossier et c'est tout! Aucune négociation possible.
J'imagine qu'ils ont trop de clients sur leur réseau, donc on élague les plus anciens.
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C'est 25$/mois que j'ai perdu...pas 5$! À deux reprises avec la satisfaction, j'ai signalé mon intention de quitter. Ils m'ont dit, on prend ca en note dans votre dossier et c'est tout! Aucune négociation possible.
J'imagine qu'ils ont trop de clients sur leur réseau, donc on élague les plus anciens.
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