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Dans le souci de mieux vous aider, nous vous invitons à communiquer avec nous par: Messenger, X (Twitter), Instagram, notre clavardage en direct (https://videotron.com/nous-joindre) ou encore par téléphone au 1-877-512-0911.
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Au plaisir !
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-Pierre-Olivier
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Interruption constante d'internet","moderationData":{"__ref":"ModerationData:moderation_data:46307"},"body":"Vidéotron dans le résidentiel n’a plus de vrai technicien Vidéotron qui connaissent leur technologie qui vont voir les clients se sont dans la majorité des sous-traitants qui se fous mais complètement du client et au téléphone se n’est guère mieux. Péladeau veut économiser au détriment du client, c’est dommage pour les honnêtes clients.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-30T14:42:48.655-04:00","lastPublishTime":"2024-08-30T14:42:48.655-04:00","metrics":{"__typename":"MessageMetrics","views":2675},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]}},"ModerationData:moderation_data:46369":{"__typename":"ModerationData","id":"moderation_data:46369","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:46369":{"__typename":"ForumReplyMessage","uid":46369,"id":"message:46369","entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:internet-telephonie/message:46048/message:46369","revisionNum":1,"author":{"__ref":"User:user:16951"},"readOnly":false,"repliesCount":4,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:internet-telephonie"},"parent":{"__ref":"ForumReplyMessage:message:46273"},"conversation":{"__ref":"Conversation:conversation:46048"},"subject":"Re: Interruption constante d'internet","moderationData":{"__ref":"ModerationData:moderation_data:46369"},"body":"Bonjour, Fait se que le technicien débranchez complètement la barre de son pour 2 jours même si la borne internet Helix n’a pas de Bluetooth et éloigne ta borne Hélix de ta Télé. Si le problème n’est pas toujours résolu, c’est que le soutien technique par téléphone c’est des amateurs qui ne connaissent absolument rien de leur travail.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-09-05T12:49:48.340-04:00","lastPublishTime":"2024-09-05T12:49:48.340-04:00","metrics":{"__typename":"MessageMetrics","views":2449},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8b3wzfDE2OjAsNDE6MXwx","node":{"__ref":"ForumReplyMessage:message:46412"}}]}},"ModerationData:moderation_data:46412":{"__typename":"ModerationData","id":"moderation_data:46412","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:33651":{"__typename":"User","id":"user:33651","uid":33651,"login":"dryss38220","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-15T10:45:51.562-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forum.videotron.com/t5/s/ogevo67675/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:19"},"entityType":"USER","eventPath":"community:ogevo67675/user:33651"},"ForumReplyMessage:message:46412":{"__typename":"ForumReplyMessage","uid":46412,"id":"message:46412","entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:internet-telephonie/message:46048/message:46412","revisionNum":1,"author":{"__ref":"User:user:33466"},"readOnly":false,"repliesCount":3,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:internet-telephonie"},"parent":{"__ref":"ForumReplyMessage:message:46369"},"conversation":{"__ref":"Conversation:conversation:46048"},"subject":"Re: Interruption constante d'internet","moderationData":{"__ref":"ModerationData:moderation_data:46412"},"body":"
Près d'une semaine que j'ai débranché ma barre de son et que j'ai éloigné ma borne Helix. Du pareil au même! Je me pose des questions: est-ce le fait que je sois dans la pointe Est de l'ile de Montréal?
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":1,"postTime":"2024-09-15T10:48:45.787-04:00","lastPublishTime":"2024-09-15T10:48:45.787-04:00","metrics":{"__typename":"MessageMetrics","views":2021},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false},"ModerationData:moderation_data:46398":{"__typename":"ModerationData","id":"moderation_data:46398","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:46398":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16951"},"id":"message:46398","entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:internet-telephonie/message:46048/message:46398","revisionNum":1,"uid":46398,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:internet-telephonie"},"parent":{"__ref":"ForumReplyMessage:message:46273"},"conversation":{"__ref":"Conversation:conversation:46048"},"subject":"Re: Interruption constante d'internet","moderationData":{"__ref":"ModerationData:moderation_data:46398"},"body":"La borne Helix Fi coupe très souvent en 5GHz regarde si tes appareils sont connectés en 5GHz et configure tes appareils pour se connecter en 2.4GHz ça devrait régler ton problème, ne compte pas sur Vidéotron pour régler le problème de la Borne Helix Fi.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-09-09T10:00:41.279-04:00","lastPublishTime":"2024-09-09T10:00:41.279-04:00","metrics":{"__typename":"MessageMetrics","views":2316},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]}}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"mon-videotron","messageSubject":"connection-à-mon-compte","messageId":"45557","replyId":"46791"},"buildId":"3XH0qYWYCnEYycuN5W4S8","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","surveysEnabled":true,"openTelemetry":{"clientEnabled":false,"configName":"videotron","serviceVersion":"25.4.0","universe":"prod","collector":"http://localhost:4318","logLevel":"error","routeChangeAllowedTime":"5000","headers":"","enableDiagnostic":"false","maxAttributeValueLength":"4095"},"apolloDevToolsEnabled":false,"quiltLazyLoadThreshold":"3"},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["components_seo_QAPageSchema","components_customComponent_CustomComponent","components_community_Navbar_NavbarWidget","components_community_Breadcrumb_BreadcrumbWidget","components_messages_TopicWithThreadedReplyListWidget","components_messages_RelatedContentWidget","components_messages_MessageListForNodeByRecentActivityWidget","components_community_FooterWidget","components_languages_LanguagePicker","components_messages_MessageView_MessageViewStandard","components_community_FooterWidgetHelpLink","components_community_KhorosLogo","components_customComponent_CustomComponentContent_HtmlContent","components_messages_EscalatedMessageBanner","shared_client_components_common_List_UnstyledList","components_messages_MessageView","components_messages_MessageView_MessageViewInline","shared_client_components_common_List_ListGroup","shared_client_components_common_Pager_PagerLoadMore","components_customComponent_CustomComponentContent_CustomComponentScripts","shared_client_components_common_List_UnwrappedList","components_tags_TagView","components_tags_TagView_TagViewChip"],"appGip":true,"scriptLoader":[]}