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Shut Down doesn't shut down
No matter what time of day I shut down my phone, it turns itself back on automatically at exactly 9:58 AM. The only way to keep the phone off is to remove the battery. There are situations where I mu...
Hi Basic,
In that case, the best solution to fix the problem would be to contact the technical support again to get the situation escalated to the right department. You can reach them buy chat or by phone.
-Alex D
The issue turned out to be caused by "Do Not Disturb" rules. Even though these rules cannot be set to directly power-on the phone, their mere presence causes the side effect of booting the phone once a day.
There are several pre-installed rules. After deleting all these rules the device now remains turned off indefinitely.
These rules are found under Settings -> Sound & notification -> Do Not Disturb -> Automatic rules.
