Discussion de forum
Shut Down doesn't shut down
No matter what time of day I shut down my phone, it turns itself back on automatically at exactly 9:58 AM. The only way to keep the phone off is to remove the battery. There are situations where I mu...
Hi Basic,
In that case, the best solution to fix the problem would be to contact the technical support again to get the situation escalated to the right department. You can reach them buy chat or by phone.
-Alex D
Hi Basic,
Have you tried to do a factory reset on the phone without entering any google account address? That way, you will make sure that the issue is not caused by an application that is installed in the phone. If it still doesn't work, you might have to contact the technical support so we can take a look at the situation with you.
-Alex D
Hi AlexD,
Yes, I did a factory reset and the problem remains. I took it back to the Videotron store and they exchanged it with another which has the same problem out of the box.
