Discussion de forum
iPhone X Delivery Times
I ordered my phone on 4 November and has yet to arrive. Has anyone who ordered a iPhone X get their phones delivered? If I buy one off Apple.ca right now, it will be delivered on 11 December.
Hi Kango,
I understand your eagerness to get your new iPhone X. I can assure you that we are sending them to our clients as soon as we receive them from Apple in the order we received the pre-orders.
I wish I was able to tell you more, but that's all the information we have currently.
Thank you for your understanding!
If you want to talk about the specific situation in your account, I invite you to contact us by phone or chat here: http://www.videotron.com/residential/contact-us
Vincent Quigley
Your Community Manager
Delivery times straight from Apple now only 1-3 days. Not unless you're videotron which is three months! The phone I ordered which is a black 256gb model is available right now at the Apple store with no wait. Videotron should send everyone with a cheque to go order our phones from Apple.
Good job on screwing up one of the most anticipated cell phone launches in the past decade.
Hi Kango,
I understand your eagerness to get your new iPhone X. I can assure you that we are sending them to our clients as soon as we receive them from Apple in the order we received the pre-orders.
I wish I was able to tell you more, but that's all the information we have currently.
Thank you for your understanding!
If you want to talk about the specific situation in your account, I invite you to contact us by phone or chat here: http://www.videotron.com/residential/contact-us
Vincent Quigley
Your Community Manager
Please tell us an direct date you will have iPhone X in stock as we are eagerly waiting. As kango said in the apple store is 2-3 days. Why is videotron the power house of Quebec having difficulty with the iPhone X in stock
You are not providing an appropriate answer. Please tell your customers how or why it is taking soo long. And what are you going to do to resolve this issue besides telling us to wait.
Telling us to wait is not the correct answer. Videotron claim customer service is important. This is very poor customer service and a poor experience to new and old customers. Myself and my partner are new clients. I can guarantee you I will not be recommending Videotron to anyone after this experience.
Again I understand your frustration. However, I gave you all the information we have at the moment.
I invite you to contact our Customer services by phone or chat for more information about your specific situation. One of my colleague will gladly see what can be done for you.
You can contact us here: http://www.videotron.com/residential/contact-us
Thanks again for your understanding!
Vincent Quigley
Your Community Manager
I agree with everyone else here. You are providing no real information. In fact, you are just saying in another way to wait because there's nothing we can do; we're at your mercy. That's not good enough. It's not good enough that a) Videotron has a "fictious date" b) the retail staff say oh it's a fictious date, but you will most likely get it before this date and c) Videotron is unable to manage the supply compared to Apple store or their competitors. I wish I never went to the Videotron store now to get this phone. I was given a date of Jan 2 which I said was awfully long, but the guy said, oh it's just a ficitious date to hold your place in the system and said you should get it before that. I'm starting to think that was a bold faced lie just to get me to sign on the dotted line. Not happy with how you and all of Videotron is handling this.
