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Avatar de Videotronuser3
Videotronuser3
Initiate
08-11-2022
Résolu

Helix fi app

Hello, I had internet problems tonight, so I started messing around with my phone and checking Helix Fi app.

Long story short, I paused my cell phone using my Helix Fi app.  Now I cannot use my phone internet  to unpause it,I need to use the Helix fi app on the phone. But I cannot use my phone which the app is on. What do I do? I cannot download the app on pc to unpause it. It says to make a rendezvous with videotron for help, I thought I would try here first. What can I do?

  • Avatar de GabrielD
    GabrielD
    12-11-2022

    Hello,

     

    We would suggest you to contact our tech support concerning this situation if you didn't already. They will be able to check this with you, you can reach them by phone or chat at the following adress: « http://bit.ly/FB_Contact_Us »

     

    Thanks,