Discussion de forum
Any experience with videotron?
I'm now with Rogers my plan is canada wide call and text and 8 GB for 62$ I'm thinking of going with videotron as i feel that their prices are cheaper, but I'm not sure how their network is doing. ...
The network is good. The prices are indeed cheaper. But be ready to have a terrible customer service. It is 100% different from Rogers. At Videotron they very often rude and ignorant. And very often won’t be able to resolve your issue within one call.
Hi Svt,
Curious to know why to say that. We pride ourself in our excellent (award-winning even) customer service.
If there's a issue that wasn't resolved properly, I'm sure we can look into that for you and make sure you are satisfied.
Thank you and have a nice day!
Vincent Quigley
Your Community Manager
I had some bad experience with all providers (Rogers, Fido, Bell, Virgin, Koodo, Telus, Videotron)... but I have to say that when it was time to fix issues with my account, Videotron was probably one of the best to resolve everything to my satisfaction.
- Hi Vincent. I have bee. With Videotron for more than 10 years now and always had an excellent customer service but not now. Sorry. I am trying to change my personal account for business and your agents or don’t know the procedures or when I am connected to business one they say it has been changed but no email notification sent and no changes are made if I check my online account. All I need to change my account owner’s name from mine to my company. I changed with Rogers within 5 min. Now I have to look for another internet provider in Montreal so I could switch from Videotron. I made for about 10 calls to Videotron and nobody helped me. So this year you are too far from providing excellent service as you can see. Unfortunately , since I like the quality of your all your products. Thanks
Well, it's certainly uncharacteristic of our customer service. I will have one of our Moderator contact you in private in order to verify all of this with you since it's impossible for us to access your account from the forum.
I'm sure we can untangle all of this for you.
Vincent Quigley
Your Community Manager
