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Avatar de Algorika
Algorika
Officer
08-08-2017
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sms premium

Bonjour !

Je fouillais certains numéros dans ma facture et j'ai découvert 'sms premium' qui m'a été facturé alors que je n'ai rien reçu dans mon appareil et je ne vois aucun sms reçu à l'heure indiquée. Quelqu'un pourrait m'expliquer ce que c'est ?

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  • Avatar de Louie
    Louie
    Initiate
    05-05-2023
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    maximgaranov wrote:
    Hello, i don't know how this happenned but i accidentally paid twice my bill.
    Does this mean that i won't need to pay for the next month?

    You should contact Videtron's customer support to explain the situation and ask for a refund or credit for the extra payment. They may be able to apply the overpayment to your next bill or issue a refund to your account. It's important to address the issue promptly to avoid any confusion or potential billing errors in the future.

  • Avatar de Anonyme
    Anonyme
    08-19-2019
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    yes. anything over what you actually own them will be put on your next invoice. 

     

    if you actually just did the payment and videotron has not received or processed it yet, you can call your bank and ask them to block the second payment you just did.