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Web access to space.ce go application for the Space channel
I have the Space channel in my package. The space.ca web page is for that channel. When I try to watch a video from one of their show on the web it ask that I logged in using my cable provider account. It then list the provider that can be used but Videotron is not listed. Does Videotron has any plan to be added as a provider for the space.ca web so we can viewed their video over the internet?
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- Mine hums too, but I can't say it bothers me. You could try putting adhesive felt pads wherever it comes into contact with whatever it is sitting on, as wood furniture or floors will otherwise amplify the sound it's making.
Mine hums too- it's very annoying.
Yes. It's very annoying and I expect Videotron to fix it. This equipment is obviously very cheap
Mine does also. I expect VIdeotron to fix this. This equipment is obviously very cheap.
Good evening everyone.
A noisy Helix gateway is definately not normal. There's a fan to cool down the gateway, that said, it has been observed to be noisier on some units. It is a known problem.We also seen gateways that were noisier when installed into a close area like an enclosure, a shelve or a corner that can resonate. We invite you to contact our tech support so we can handle the case and propose a remplacement unit that will be more silent.
You can reach us by chat, by phone or through facebook, we will be glad to assist you with that.
Thanks for asking. It is a very good question.
-Alex D
Mine makes probably the same humming noise. It is installed in my bedroom!😤
The problem is that this humming noise is not constant it tends sometimes to have a higher pitch.
I thought I was alone in this .... I will definitely call Vidéotron!
Ya, this constant hum is terribly annoying! I had the Gateway replaced because of the noise but the second one is just as loud. When the Videotron technician was here setting up the replacement, I overheard him talking to someone at Videotron about "...another one of these that's really loud…", so it's clearly a common problem. His only suggestion was to move the gateway to another room, which does not work in my case.
So, the Helix gateway is excellent at providing a strong signal throughout my condo but it sounds like a neighbour left their vacuum cleaner on and went on vacation.
I may request another replacement.
Keep Videotron honest. It took three changes, but I finally got a Helix that was acceptably quiet. Be perisitant.
- Same for me hope it will be updated in an update to make the fan turn slower. That booze is awful. I don’t know how in 2020 or 2019 conception you can put a tiny fan in a device like that. At least put a 120mm
Anyone know if the newer models have the same issue? I've got the black model, maybe the newer ones don't have the humming noise?
Discover Helix: Internet, TV, connected lifestyle | Videotronit's the worst thing you ever heard. I unplugged the **blip** thing it's like mosquitoes in the ears constantly, with a strong pervasive thump, when you are genuinely ready to smash the device, it suddenly will stop just before you catch your breath to start again. And it's like having a fridge that's not cooled right or like an air conditioner, I had to distinguish which one is the air conditioner and which one is the helix but the air condition does not have such a high pitched deafening tone and the whole thing feels like you really need to sacrifice in order to get your internet. Hopefully, they discontinue this model and work on another one fast.
it has a lot of good features but not sure what to say ...
I too was just dissapointed that I could not log in through videotron. Makes you wonder about the available services offered when you see Bell and Rogers as options for this mainstream tv chaine but not Videotron. In a time when more and more people are moving towards online tv watching I am suprised Videotron is not making more of an effort to be included next to their competitors as it is a glaring omission when you see the other providers listed...
Hello Pellandl,
We currently have no information about the addition of Videotron as a provider on space.ca, but be assured that we will take your suggestion.
Thank you!I am quite disappointed in that answer. I missed taping on my pvr the first few episodes of a tv series. I tried to watch them on Space Go and could not. I logged into Illico to see if I had access to Space and there was no option. I checked channel 900 for Space and there was no Space. Will this ever by changed?
Hi sbg4evr,
Unfortunately, we have no new details at the moment, we are sorry for the inconvenience. The offer is constantly evolving and our goal is to offer as many channels and contents as possible. Whenever broadcast rights and agreements with other providers will allow it, new channels and contents will be added to our on-demand content platforms. While we can't provide any definite confirmation at this point, these agreements could also include the "Go" apps provided by some TV stations as well. We certainly take note of your interest for Space and Space Go. Thank you.
