Discussion de forum
Spam Filters / Inbox Error Messages
Lots of spam emails have been getting through lately, so I added some mail filters to automatically move them to the Spam folder. The filters work sometimes, but not always. Some messages go the Spam...
Hello,
My email account started doing this about 5 days ago. Videotron support could not solve the problem. Did you ever solve the problem?
Hello Carolinem1!
We would require more details in order to properly assist you with this situation. I recommend contacting our Technical Support again by phone or chat so we can investigate the issue. Make sure to have the detailed error message you are receiving at hand. If you are using an Email client software (such as Windows/Mac Mail, Outlook, etc), it's a good idea to make an attempt using the Webmail at https://courrielweb.videotron.ca/cw/en/legacyLogin.jsp . If the issue does not occur via the webmail, it's likely a configuration issue.
You will find our contact information as well as our online chat Technical Support service here : https://videotron.com/en/contact-us .
Have a great day!
-JFrancoisD
