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Avatar de Allardjm
Allardjm
Initiate
25-06-2020
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Velop Mesh wifi compatability with Helix

I am currently using Linksys Velop Mesh (3 atennas) with my current system. If I go to Helix is my sytem still compatible? I have a very large coverage. THx
  • Avatar de CedrikS
    CedrikS
    29-06-2020

    Hi Allardjm, if you use your own router, you could use it with our Helix gateway but, with the bridge mode activated in our gateway. Your WiFi connection will work but let's say you decide to also take our Helix TV service, the remote voice commands won't work with bridge mode. Hope this answers your question.

Avatar de Blotus
Blotus
Disciple
22-06-2023
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Just wanted say that I use ExpressVPN, and as long as I use servers in Montreal or Toronto, it works with Helix.

  • Avatar de GabrielD
    GabrielD
    Moderator - Solution Expert
    04-10-2022
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    Hello,

     

    It depends on the model of Helix Gateway that you have.

     

    If you have the grey model: You need to hold the reset button behind for about 30 seconds.

    If you have the white model: You need to hold the button with the two arrows behind for about a minute.

     

    Thanks,

     

    Gabriel