Forum Discussion
Overage data fees credited if you have a power outage due to the ice storm
Many of you took advantage of the lifting of the mobile data limit announced during the ice storm! The initiative will end today, April 16, 2023, at 11:59 p.m. As a reminder: the credit will be appli...
07 April. Vincent, maybe you can explain this to me - Yesterday I called Customer Care (on phone with a nice guy to whom I complained about charges for data limits. (I DONT HAVE A DATA PLAN EXCEPT WHAT I GET with WIFI.!!! He eventually me a $25 credit - I said I wanted full credit! Again I was put on hold, and he came back saying all charges would be credited. (I was on the phone almost 2 hours fighting for this) . How discouraging it was sto continue!!! So today I see an announcement that those extra charges will be reimbursed for everyone.
I'm sure this happened to many people and that many complained. I can't help but be skeptical of the motives of turning on your data, without any prior notification, when you do not even have DATA. Maybe I just don't understand the technology? Any thoughts on this?
On a positive note....at least someone who was very caring, patient, and reliable (to get back to me) answered the phone at Videotron and with a great deal of pressure from me, finally gave me an answer.
