Discussion de forum
Overage data fees credited if you have a power outage due to the ice storm
Many of you took advantage of the lifting of the mobile data limit announced during the ice storm! The initiative will end today, April 16, 2023, at 11:59 p.m. As a reminder: the credit will be appli...
My home internet is finally back but you've cut off my cell data because I reached my data limit, so how can I possible go over. Please don't make promises with one hand without telling the other hand. Please explain how this is good customer service
Hi marclavigne there is indeed a automatic block of cell data if you go over your usage by a signicative ammount. You can learn all about it and how you can remove this block here: https://videotron.com/en/support/mobile/mobile-data/data-usage-b
Hopefully that answers your questions.
No, that is not helpful at all. I have to use the Customer Centre app on my phone to access my account, to make the changes, BUT I CAN'T BECAUSE I HAVE NO DATA!!!! The app does not work via wifi. Please explain how this is at all helpful to me
I'm unfortunately not able to modify that for you on the forum here as we cannot identify you as a client. I would then suggest that you contact us by phone so we can check that for you. Sorry for the inconvenience and I'm sure that you understand that in any other circumstances you would be glad to have these blockages on your data to avoid a really expensive overusage bill. Thank you for your understanding.
