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How to assign static local IP address to a device in Helix router?
I need to assign static local IP address to a device in Helix router. How to do this? Seems like impossible through mobile app
Hi turta345!
The Helix Fi app does not have such feature but you can use the Helix gateway's admin page at http://10.0.0.1 to assign a static IP on your devices.
To log in, the default username is set to 'admin' while the default password is set to 'password'. If this does not work, there may be another password set and in this case, the only way to solve this is to do a factory reset on the unit.
When you have access to this page, you must select "Connected devices" in the menu on the left. Then use the "Edit" button next to the device of your choice in the section on the right. Lastly, check the "Reserved IP" box and specify the IP address of your choice using the same format as the gateway IP address ( 10.0.0.X ) then save your settings.
Hi turta345!
The Helix Fi app does not have such feature but you can use the Helix gateway's admin page at http://10.0.0.1 to assign a static IP on your devices.
To log in, the default username is set to 'admin' while the default password is set to 'password'. If this does not work, there may be another password set and in this case, the only way to solve this is to do a factory reset on the unit.
When you have access to this page, you must select "Connected devices" in the menu on the left. Then use the "Edit" button next to the device of your choice in the section on the right. Lastly, check the "Reserved IP" box and specify the IP address of your choice using the same format as the gateway IP address ( 10.0.0.X ) then save your settings.
Thanks Patrick for the clarification. Although, it worked for some devices, but others still keeps the same IP even after hitting save. Also, this seems to be only possible from the web version and not the mobile app, while the port forwarding can only be done from the mobile app and not the web version, that's utterly unlogical. Plus, you can set a "Device name" on the mobile app, but not on the web version, while the web version has a "Comments" section that is unseen on the mobile app. There seems to be some bugs and information consolidation between the app and web version that needs to be addressed...
