Discussion de forum
sparaminpied
07-22-2021Initiate
Helix fi 2 gateway disconnecting periodically
Hi, I've noticed that every now and then my connection gets interrupted, and when I look at my Helix Fi 2 Gateway router I see it flashing either green or orange. It doesn't take too long for the con...
sparaminpied
07-25-2021Initiate
Wow, 5-6 times a day is a lot! I've had the router for 4 months and it was happening more often in the beginning, I would say on average, once a day. It has been better as of late, maybe happening a couple of times a week but it seems to happen at the worst times! Other than that the router has been great. I think because it is a newer router, there are more firmware updates on it and I get that but it would be nice to set a schedule where they happen when the router isn't being used. Still waiting for answers. I may try and call soon to ask.
Peterpa
03-10-2025Initiate
I too have the same problem for the past week & just reported it today plus my neighbor in the condo building has experiencing the same problem.. Now I'm seriously considering moving over to Bell Fibe......what other options do I have ?