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Helix fi 2 gateway disconnecting periodically
Hi, I've noticed that every now and then my connection gets interrupted, and when I look at my Helix Fi 2 Gateway router I see it flashing either green or orange. It doesn't take too long for the con...
I called support a bunch of times.
They came and changed the connectors from inside and outside my house. It didn't work.
They came and changed cable to goes from the pole to my house. It didn't work.
At this point, I'm pretty sure something is wrong with the modem. They refused to replace my modem, despite it still being waranty. I cannot work from my home under these conditions.
Hello Ihum! In order to have a better understanding of this situation, please message us in private. We'd like to find a solution. Thank you
