Discussion de forum
Helix fi 2 gateway disconnecting periodically
Hi, I've noticed that every now and then my connection gets interrupted, and when I look at my Helix Fi 2 Gateway router I see it flashing either green or orange. It doesn't take too long for the con...
Mine has started twice daily disconnecting. In the middle of trying to pay bills my transactions cannot be completed because the gateway is offline. Very frustrating to say the least.
Hello alanduo!
In this situation, we highly recommend contacting our Technical Support by phone or online chat so we can verify this situation for you. You will find our contact information here : https://videotron.com/en/contact-us .
Have a great day!
-JFrancoisD
