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Avatar de Mariapep
Mariapep
Initiate
04-09-2023

Have electricity, no internet

Does anyone know when Vidéotron hélix customers will have internet restored? I have my power back but no internet…
Helix Internet
  • Avatar de Bors
    Bors
    Initiate
    04-11-2023
    Same boat, H9J. Video from tech support is hiding their heads in the sand and whistling past the graveyard. Spent over 40 minutes on the line today, waiting for customer service. Nothing. Can't even report that there's large broken branch hanging on their cable...
    • Avatar de Twinpea
      Twinpea
      Initiate
      04-12-2023

      I live in H8Y.  No internet, no emails, no phone, not even my alarm system can connect to my phone.  I have no internet so I have no way of finding their telephone number (as if that would help!). 

  • Avatar de Twinpea
    Twinpea
    Initiate
    04-12-2023

    My power is back, internet came back but internet and mobility (everything connected to Videotron) is down.  What's wrong?