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ftgmail
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03-18-2020
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Does Helix support VPN

I am very interested in subscribing to Helix. However, i am required to install my company VPN on my router, regarding my various corporate electronic devices. With my former provider, this was not a...
Avatar de ftlexi2003
ftlexi2003
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04-29-2020
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Thank you for the reply. Would this router replace the Helix Gateway, or would it be an addition to it? Is it as simple as just connecting a different router to the Helix Gateway? Thanks

 

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ftlexi2003
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05-26-2020
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Moderator, can you please help out with my request> Require an answer asap in order to contune working from home during this period. Pleasea advise!

  • Avatar de MayaP
    MayaP
    Admiral
    05-26-2020
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    Hi! We're sorry for the late answer. 

    You can plug any router that you want -into- the Helix Gateway. The Gateway then acts simply as a modem. You will need to set the Gateway in "bridge mode" for this to work. Then you'll be set!

    • Avatar de ftlexi2003
      ftlexi2003
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      05-27-2020
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      Thank you moderator for the reply. 1 more qucik question, is this the same concept for the Zyxel router as well, or does this setup you suggest only work with the new Helix.

       

      Thanks

       

      • Avatar de PatrickM
        PatrickM
        Moderator - Solution Expert
        05-27-2020
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        Hi ftlexi2003,

         

        This solution is mainly applicable for the Helix gateway since this device combines the functions of a modem and a router . The bridge mode will deactivate the router functions. With the legacy internet service, both modem and router are separate devices so there is no need. Although you can connect a second router to the Zyxel, it is preferable to use your personal router connected directly to the cable modem instead.