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High ping / packet loss after 4pm
Hi, I've been experiencing really bad ping times and packet loss recently. But the thing is it only happens around 4pm. (When people in my neighborhood start using the internet.) I ran a few WinMTR t...
Wait could the modemcable IP be my Zyxel Modem? I thought the Helix router was the router and the modem at the same time. If I get a new modem could it maybe fix my issue?
10.0.0.1 is your router
modemcable.mc.videotron.ca is your modem
It is a bit weird that your modem answers in 40 ms. while not that high, it should be around 10-20 ms
If you have Helix, both the modem and the router are in the Helix Gateway but they have seperate IP adresses.
Take a look at a traceroute to 1.1.1.1 with my Helix gateway :
WinMTR statistics
| Host | Loss % | Sent | Recv | Best | Avrg | Wrst | Last |
| 10.0.0.1 | 3 | 41 | 40 | 1 | 2 | 6 | 3 |
| modemcable000.000-000.000.mc.videotron.ca | 0 | 45 | 45 | 8 | 13 | 22 | 10 |
| 10.170.193.82 | 0 | 45 | 45 | 9 | 14 | 25 | 25 |
| 216.113.125.81 | 39 | 18 | 11 | 10 | 17 | 48 | 14 |
| one.one.one.one | 0 | 45 | 45 | 8 | 16 | 24 | 19 |
