connectivity
3 SujetsO
I've had HELIX with GIGA speed for almost 3 years. So far, it's been pretty reliable but there are occasional interruptions and slowdowns. Certainly better than Illico. But over the last 2 months, I've been losing Internet or WiFi connections several times during the day. These are short disruptions...a minute or a few. Several times too the HELIX receivers can't connect to the gateway. But after a few minutes it's OK. It's become a real annoyance. So I called technical support last week. They told me right away that I have electromagnetic interference. Apparently, they have a tool that tells them this. Happens at fairly regular intervals not not exactly at predicable times and rarely overnight. But nothing has changed in my home. The gateway is still in the same place and nothing is blocking it. I haven't bought anything like a soundbar or smart TV or any new appliance. This problem has come out of nowhere. Maybe a neighbor? I live in brick a home and my neighbor's homes are all brick too. I have a hard time believing that's the cause. Anyone else have a similar problem? How do you go about finding the problem. The support guy said I could download the NetSpot app which I did. But I can't really figure out how this product works. Any one have experience with such a tool? If this continues, I'm going to Switch to Bell Fibre direct 3.0 Gbps.3Vues0like0CommentaireCannot connect Alexa Echo Dot to Helix network
Here's hoping someone came across this issue and has a solution. I recently became a Videotron customer. We recently acquired an Echo Dot, 3rd generation and are in the process of making our home smart. Initially, all went well. We installed the dot and our smart light bulbs, no problem. At one point, we noticed that the network was a bit weaker in some areas of the house and got a pod to strengthen it. This meant the pod forced our initially split 2.4 and 5.0 networks to merge, disconnecting the Echo dot (which was onto the 5.0) from the network in the process. Since, we have tried the following: - disabling the 5.0 in the admin page and resetting everything ; - ordering a new Echo dot and trying to install it ; - reducing security temporarily ; - enabling network access on the mobile device on which the Alexa app is installed ; - uninstalling the Alexa App and re-installing ; - resetting Echo devices ; - resetting the Helix ; - involved Videotron customer service (twice - the Echo dot remains disconnected) ; - involved Amazon customer service (their response was to replace the device, which did not fix the issue). What are we missing? We've tried everything and this device still won't connect! Is there anything else we need to try? Help!Résolu3,6 kVues0like2Commentaires