Very slow internet this morning
Hello, since this morning I cannot download faster than ~250 to ~300 mbps rather than the usual 1gbps I get. I benched my network / router with iperf3 and I do hit 1gbps so my network is fine. I rebooted the Helix Gateway but to no avail. I use fast.com, speedtest.net and the videotron ookla test my connection which all give me the same result. Anyone experiencing the same?
Helix and Google WiFi Mesh network - it works
Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments. 1. Set-up your helix wifi modem router using the app 2. Connect your Main Google wifi point to the Helix router ethernet with the red line marking 3. Restart the helix modem and then restart the Google wifi main point 4. Both HELIX and your Google wifi networks will now work at the same time which means you do not need to migrate all of your devices to a new network 5. Bridge Mode to ONLY have your google wifi network (and close the Helix wifi signal and simply use as a cable modem). I tried this and for some reason internet speeds on the google network were substantially slower than if I left it in normal mode. So after experimenting I now leave the HELIX with BRIDGE MODE DISABLED – so you will have a choice of either Helix or Google Network for Wifi. 6. YOU CAN connect your TV Helix devices to the Google Network. I have one TV connected to the Google wifi network and one to Helix wifi - and both work perfectly. Hope this helps others.
Helix pods as wireless access points
Hello, I have the Helix internet with Videotron, and have the router (white model) and 2 Helix Pods (newer model). My house is wired with a switch and has ethernet jacks in most rooms, however, the router is in the basement and wifi does not extend to the rest of the house. All my wired devices are connected via the switch and ethernet jacks, but I'm trying to extend the wifi in my house. I'm using the wifi pods connected (wired) to the router via the switch and ethernet cords, so basically using the wifi pods as a wireless access point. I've read that this is unsupported, but it does actually work. From time to time. Today, everything stopped working. Luckily, restarting the gateway and unplugging/replugging the pods seemed to do the trick. My question is: - If this is going to stop working over and over, should I just purchase 2 wireless access points instead of using the helix pods in a way not intended? If so, what would you recommend as wireless access points? I'm hoping that the functionality would be the same as with the helix pods, that is to say that the devices can connect to the wifi network automatically, without switching names etc. Do wireless access points require a different name and therefore the device to switch wifi networks depending on what room I'm in? Thank you for clarifying all of this. (By the way, for me to put enough helix pods to reach the upstairs would require me to have a total of 4 to 5 of them so that's not ideal)
Helix fi 2 gateway disconnecting periodically
Hi, I've noticed that every now and then my connection gets interrupted, and when I look at my Helix Fi 2 Gateway router I see it flashing either green or orange. It doesn't take too long for the connection to come back but it's extremely frustrating when I'm working on zoom or playing an online game. I've read that this means downstream or upstream synchronization or even firmware update. I'm wondering if there is a setting on the Helix fi 2 gateway to pause these events or a setting to schedule them to happen at specific times ex. between 4-7AM? Any answer would be greatly appreciated, thanks!
Téléchargement steam n'utilise pas plus de 15% de ma connection
Bonjour, Depuis quelques années, j'ai remarqué que tout téléchargement steam n'utilisait pas plus de 140mbps, alors que ma connection était de 400mbps et maintenant 940mbps. J'ai fais toutes les vérifications de limitage de connexion sur mon ordinateur, mais rien n'y fait.. Une personne en France qui télécharge depuis le serveur de Montréal à une vitesse de téléchargement 5x plus vite que le mien. En ce moment, il n'y a aucun autre utilisateur qui utilise l'internet. Mon routeur est le Hélix Fi 2.Only IPv6 is working
I've tried power cycling and a factory reset my Helix modem to no avail. Only IPv6 supported websites are currently working for me such as some Google, Microsoft & Meta associated websites, some of Videotron's (such as the forum) and miscellaneous websites. Other services such as Steam (& video games), Amazon and Outlook on IPv4 cannot be accessed.
