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Zipidy
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Inscrit le il y a 7 ans
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Re: Internet Usage as displayed in the Customer Center
Hi @CedrikS, Today is the last day of my billing cycle. This morning I called 611 tech support because I was unable to see an updated status of my Internet usage in the Customer Center. The representative I spoke with was also not able to see accurate usage data for my account (her system said exactly what the Customer Center read). As of this writing, it has now been 19.5 hours since my Internet Usage data has been updated, despite that this page indicates that "Data are updated four times a day.": http://support.videotron.com/residential/internet/understand-manage-usage I have not received any SMS or email alerts indicating that I'm at 75% or more of my usage,despite being signed up for both. I know that last night after the indicated time of 8:14 pm I used at least an additional 10-20 GB. The tech rep was very nice but could only add a note to my account indicating that I should not be billed for any more than the 37.8 GB that I supposedly have remaining per my Customer Center page. I consequently don't consider this problem to be solved.Re: Internet Usage as displayed in the Customer Center
Hi @CedrikS, Today is the last day of my billing cycle. This morning I called 611 tech support because I was unable to see an updated status of myInternet usage in the Customer Center. The representative I spoke with was also not able to see accurate usage data for my account (her system said exactly what the Customer Center read). As of this writing, it has now been 18.5 hours since my Internet Usage data has been updated, despite that this page indicates that "Data are updated four times a day.": http://support.videotron.com/residential/internet/understand-manage-usage I have not received any SMS or email alerts indicating that I'm at 75% or more of my usage,despite being signed up for both. I know that last night after the indicated time of 8:14 pm I used at least an additional 10-20 GB. The tech rep was very nice but could only add a note to my account indicating that I should not be billed for any more than the 37.8 GB that I supposedly have remaining per my Customer Center page. I consequently don't consider this problem to be solved.Re: WPA-compatible devices: the list
I'm disappointed to see that my Samsung Galaxy Note 4 (Model Number SM-N910W8, Android version 6.0.1, purchased from Videotron) is not included in this list. It is WPA-compatible, 4GLTE connected (with the LTE sim card). I have never received a test message - does this mean Videotron will not include my number in case of emergency? Thank you.
