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Dandandan
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Re: Helix 2 is getting very hot even if nobody is using internet. My UPS uptime is reduced a lot.
Thank you @SamusAran, you are right for a modem/router the 4GHz CPU speed is not normal (it is not a server). I have called technical support and they mentioned the gateway is running in specs ... not sure how much technical experience the person had ... Here on this link below looks like xFi Advanced Gateway (XB7) is the equivalent of Model Numbers: CGM4331COM and TG4482A https://www.xfinity.com/support/articles/broadband-gateways-userguides6,3 kVues0like0CommentaireRe: Helix 2 is getting very hot even if nobody is using internet. My UPS uptime is reduced a lot.
@SamusAran could you please confirm that you have the same 'hardware revision' = 10 and 'CPU speed' = 4GHz ? (this info is available on helix2 web page under: Gateway -> Hardware -> System Hardware ) Thank you6,4 kVues0like2CommentairesRe: Helix 2 is getting very hot even if nobody is using internet. My UPS uptime is reduced a lot.
Here I am sharing my helix2 hardware info (for better side-by-side comparison in case there are different hardware revisions on the market ...): Model: TG4482A Vendor: ARRIS Group, Inc. Hardware Revision: 10 Processor Speed: 3999.95 MHz DRAM Total Memory: 672 MB6,4 kVues0like3CommentairesRe: Helix 2 is getting very hot even if nobody is using internet. My UPS uptime is reduced a lot.
Thank you SamusAran for power consumption info; I will measure my helix2 power usage and post the info here. My UPS does not shows the load in wats, only uptime remaining, but I will get soon a Power Watt Meter.6,5 kVues0like4CommentairesRe: Helix 2 is getting very hot even if nobody is using internet. My UPS uptime is reduced a lot.
Also tested with WiFi 2.4 & 5GHz turned OFF and only Videotron coax cable connected (no ethernet), the Helix2 modem/router is getting very hot when compare with other routers Netgear or Bell Hub2000.6,6 kVues0like6CommentairesHelix 2 is getting very hot even if nobody is using internet. My UPS uptime is reduced a lot.
Helix 2 (Model:TG4482A rev 10) is getting very hot even if nobody is using internet in my house (tested bridge mode and no bridge mode). I compare with bell Hub 2000 and Helix 2 is ten times hotter! Also when connecting Helix 2 to my UPS the uptime is going down a lot. Looks like Helix 2 has a bad hardware design and is heating and consuming a lot for just a simple modem/router.6,6 kVues0like9Commentaires