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abruneau
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Re: Ok I do not understand why I can not access the CTV go app
This is a joke. Offering 3-4 shows on their "CTV on-demand" channel is more insulting tôme than not having the channel at all. A real slap in the face. And they keep giving that BS that they don't have a "deal" with Bell and yet, we can use the CTV app to watch the current episodes of most shows. Some shows, like soaps, we can even go all the way back to last September, but others, we can't watch even the one before the current one? They're not making sense. If they have the rights to show them on CTV or CTV2 and on the app, why can't they show them on Helix? I even called them years ago when I didn't have Helix, to ask them why Videotron was not listed as a provider on the CTV app, and the answer I was given was that I should have a Helix account and then I could see them on-demand. So a few months later, I did and lo and behold, there it was, CTV on demand, so I went there, all excited, and I only saw 3-4 shows. Like, seriously?9,3 kVues2likes1CommentaireRe: Helix TV Blacks Out
I've been havinv the same problem for a couple of weeks now. Tbis is new because we've had Helix for at least 6 months. I called tech support and they made me play around with the settings, move the gateway right next to the TV, plug the terminal straight into a wall socket instead of a surge protector,nothing worked. So what did you do that solved the problem? Please help me if you can, this is really annoying .4,5 kVues0like1CommentaireRe: Ok I do not understand why I can not access the CTV go app
Not entirely true. I have Helix and although I can find it in the list of on-demand channels, there is virtually NO on-demand content for CTV like 4 shows with only 1 episode each, which happen to be airing on the current day.15 kVues2likes0CommentaireRe: Still no login access for CTV app!
Also, when I asked why Videotron was not listed as a provider for CTV app, the reply was "Do you have an Helix account, which I didn't at the time, so I figured Videotron just had their own way to access CTV on demand through Helix, but now I am an Helix subscriber and there is no way to get CTV on demand with Helix either. So what's going on? Why does everyone else in Canada have access to CTV app (even Bell's competitors), except Videotron? This is what's driving existing Videotron customers away. If that issue isn't fixed in the near future (and so far I have no reason to believe it ever will be), I'm going to have to look somewhere else. CTV makes up about 75% of the shows we watch. It would be nice to have have access on demand.5 kVues1like0CommentaireRe: Videotron rarely an option for watching online content
It is now 4 years after the Videotron guy posted the answer "Thank you for the suggestion, we will forward it to the appropriate dept." and still, nothing has changed. I can't use the CTVGo app, and I can't get CTV shows on demand, and I'm even with Helix, which is what they answered me when I was an Illico customer and I complained of the same problem with CTV app. Then I read somewhere else on the forum that Videotron seems to be at "war" with BellMedia for some reason and of course, it's us who are getting penalized. Maybe it's time to change to Bell.4 kVues0like0CommentaireRe: Pourquoi vouloir conserver Illico?
De plus, nous (mon épouse et moi) étions habitués au guide de programmes sur Illico, qu'on pouvait afficher sur la moitié de l'écran ou plein écran. Maintenant avec Hélix, le guide prend toujours tout l'écran, mais la moitié inférieure est occupée par l'info sur l'émission et on m'a dit que c'est impossible de changer ça. L'interface était parfaite avec Illico et jusqu'à date, je n'ai pas vu aucune amélioration qui puisse justifier ce changement. Et je comprends que la manette fonctionne par Wi-Fi, mais le temps de réponse m'agace vraiment30 kVues4likes1CommentaireRe: Pourquoi vouloir conserver Illico?
Tous ces défauts, ajoutés au fait que Vidéotron s'obstine à ne pas vouloir offrir les services de Bell Média (ils ne sont pas dans la liste des fournisseurs de l'appli CTVGo, CTV n'est pas disponible sur demande) me fait de plus en plus considérer de changer pour un autre fournisseur.30 kVues2likes0CommentaireCtv2 on Helix
Hi,, I just installed my Helix terminal and setup my channels before I installed it, but I can't see ctv2 in the channel list when I look at all the channels. Is it possible to get it on Helix? I used to have it on Illico, just by calling Videotron and they would add it without it counting towards my 10 channels. But now it looks like it's gone.Résolu4,5 kVues0like1Commentaire