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Boo1
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Inscrit le il y a 4 ans
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Canada / US plan
Last December I signed up for the Canada/US plan. I want to know how to use my phone in the USA? Do I need to use Airplane mode, or some such other thing? Or is it just like using it in another area of Canada and no action is needed? Texts - pictures - calls to Canada from the USA - calls to another cell phone - my wife - with the same plan while in the states. Local calls in the states while in the states. Any help is appreciated. Boo1Résolu1,7 kVues0like1Commentairemy contract is ending early march 2023. My Helix equipment will be paid in full. What now?
My contract/agreement is ending early March 2023. In theory my payment should be going down by $18.00 per month. Anybody have any experience in what kind of nonsense I am going to have to deal with to get another 2 year agreement? Boo.2 kVues0like1CommentaireHelix TV. Descriptive audio will not turn off.
For the second time on the TV show, 9-1-1, the descriptive audio comes on and despite the toggle showing as "off" - it definitely is on. I have not been able to find anything that will turn it off. Anyone have any suggestions, or know why this is happening?Résolu3,6 kVues0like1CommentaireRe: Increasing delay or pause time on a recorded show.
Thank you for your response. Had you read my posts you would know that I have already done what you are suggesting as a "fix". It is way more involved that what you are suggesting to pair the remote with the TV. I have already been through that and have reported on the troubles with that here in this forum. There are no parameters on either my soundbar or on the TV for the time to set for a "pause". I would like to report to all others who are considering switching to Helix. Don't.... Stay with Illico...What they don't tell you is that you will no longer be able to stop a recorded show indefinitely. You will no longer be able to mute live or recorded shows with only one press of the mute button. You will no longer stay where you are when you paused a recorded show - after a few minutes it flips out to live tv and then you have to set up your show again. You will no longer be able to control your viewing of recorded shows with the stop button as it rewinds various amounts of times and you have to now scan forward to get to where you want and it doesn't stop where and or when you press stop. You get all these problems and it costs you more money. So until these problems get sorted out stay with Illico or Bell or Rogers or whatever company you are with. Save yourself all this aggravation. No doubt once these things get sorted out it will be a good service. But for now I see myself paying more for nothing but problems. This is a switch I wish I had never done. I also see here in this Community Forum, that I am not the only one reporting on all of these problems. This leads me to wonder with all the "techy" people that are employed at Videotron/Helix why are these issues not being fixed? Or if they are working on it why is it taking so long to come up with a fix? Still not happy, and still cannot report "problem resolved." Also - Paying more and getting less really rubs me the wrong way. Enough so that I want to put all this in writing. Once these issues are fixed I will be one of the first ones to be happy and report it here. In the meanwhile I keep paying more for less. Still not happy and still no problems resolved. Boo1.3,2 kVues0like0CommentaireIncreasing delay or pause time on a recorded show.
While watching a recorded show, if I put it on "pause" or "hold" the time seems to be quite short. It starts to play again all by itself. I would like to increase the time period of the "hold" but I cannot find any setting to allow this. Where would I look to change this parameter. Second issue is, I have to press "mute" twice in order to get the system to "mute"...... Can this be changed? It would be nice if it "muted" on the first press. Third issue - On live TV - if I press "mute" the sound comes back on rather quickly - how and where can I change that setting - or is it not possible. Thank you for any assistance, Boo.3,2 kVues0like2CommentairesRe: remote control
I called in today, got another representative who explained what I want to do is not possible with Helix. I have to FF at basic speed "one" in order to have it stop within a few seconds of where I press Stop. Why am I now paying approx $20.00 a month more for something that doesn't work properly? New technology that doesn't work like the old system. OK, so it is a known glitch, why wouldn't the other people at Videotron help desk know that? Why make me call in or chat three separate times to find out the system has a "glitch". Now I am paying more and getting less as far as I am concerned. Shouldn't new technology work better or at least as well? Happy? Not. B.2,2 kVues0like0Commentaireremote control
First post here - Helix installed 2 months ago. Since day one the remote does not work properly when pressing stop on a recorded show. It rewinds about 30 seconds. So have to watch, or ff to end of commercials. Have checked batteries and reset remote with Videotron tech support but there have been no changes it still rewinds - even on newly recorded shows. Any suggestions would be appreciated. Thanks B.2,2 kVues0like2Commentaires