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Canada-International plan - First Impressions
Speed in Europe on partner networks (at least in Germany, Netherlands and Belgium) is downgraded from 5G to LTE, due to partner agreements not optimized yet. (as tested on business trips April 2024 and June/July 2024). This has finally been disclosed to me by Videotron customer service after several support calls. I've done side-by-side tests with my colleagues on the same major networks (T-Mobile, O2, Vodaphone) who have SIM cards from those providers and they are getting 5G and I'm consistently getting only LTE. I've even done this comparison test inside the cell phone providers stores. To my knowledge, only in France, does Videotron have the agreement for 5G. When I was originally considering the Videotron Canada-International plan, none of the sales literature or fine print discloses this fact. Videotron customer service advised me they are working on getting 5G from the partner networks, but would not provide me a time-line of when it would happen, nor would they agree to pro-actively inform me of the progress.881Vues0like0CommentaireRe: Can I wire a Helix WiFi pod using a CAT 5 Ethernet cable?
CORRECTION to my earlier post. Since connecting my pod via ethernet in the garage, I've had all kinds of connection issues with this pod. When I phoned back Videotron customer support, they now tell me the Helix pods cannot be connected to the Helix Gateway via ethernet cable (essentially becoming a WAP - wireless access point)......so my options to maintain a good signal in my garage is to use sufficient amount of Pods to make short signal hops (if keeping only Videotron hardware) There are other options to consider, like setting up a new network in the garage (different SSID) using a WAP that would be wired to the Helix Gateway.8,6 kVues0like0CommentaireRe: Can I wire a Helix WiFi pod using a CAT 5 Ethernet cable?
Hi jpadgett5 I too had the exact same question, since I have a security camera outside my garage that I would like to provide a strong signal too. I see that Rogers in Ontario is also using the same model WiFi pod and their website says the pod will work via an Ehternet connection to the internet HUB. I just called Videotron technical support and the answer is YES, a Videotron WiFi pod can be connected via Ethernet to the Helix hub (or in my case to a network swtich connected to my Helix hub) Important Note on setup: You must first setup the WiFi pod in pure WiFi mode (not connected to your router with the Ehternet cable). Once the normal WiFi setup is complete (as per standard instructions), the rep told me you can then simply connect via ethernet cable the pod to your Helix router. The rep did confirm that this infomration is NOT currently available on the Videotron web site anywhere.9,2 kVues0like0Commentaire