Pixelation and freezing of video on Sportsnet 4k channel 118 Helix

[Markgl]

Why is this a constant problem. Switched to Helix mid July from Illico. Have had nothing

but issues with 4k video. Two visits by technicians, unable to solve the problem. Was told that a work order has been issued to resolve for “general” area. Very frustrated with response so far. Of note Illico 4k Samsung terminal, no issues whatsoever. 

[Markgl]

Thanks for your response. All cable connections are good, checked numerous times. HDMI are all 2.1 rated, routed through my receiver, Denon 3700. Helix gateway is hardwired with Cat 6 ethernet cable to the helix tv box. Like I stated before, had no issues with Ilico 4k Samsung box.