cancel
Showing results for 
Search instead for 
Did you mean: 

How to change settings so paused show doesn’t go to live TV after a few minutes?

mellybee222
Initiate
Hello,

I am new to Videotron and Helix. I’ve noticed that if I leave a pre-recorded show on pause for more than 5-10 minutes, the show is exited and it returns to live TV. I don’t like this - I’ve paused my show for a reason, and when I’m ready I want to just press play without having to open up my saved programs again. Could someone tell me how to fix this? This doesn’t appear to be part of the screensaver settings, as I have that set to turn on only after 5 hours, and besides, it’s not going into a power saving mode - it just goes to live TV, even though I hadn’t been watching live TV before.

Thanks in advance!
0 REPLIES 0