Discussion de forum
Helix - channel changing
How do I change channel without seeing channels I am not subscribed?
You can filter the program guide to only see channels you have access to, by pressing on "guide" one more time and choosing "Free Channels". But you can't use any filters (yet!) while switching channels with the CH buttons.
Its VERY annoying. Even worst, even if you programed the guide to show you, by default, only the channels that you subscribed to, this setting will constantly change on its own and the guide will start showing all the non-subscribed channels as well. I was told that this has been going on since 2019, when Helix was first introduced. I can’t believe that the problem has not been corrected in more that 2 years. I’m seriously considering switching over to another system. Can you check with engineering when the channel button will work properly and scroll through the subscribed channels only??
CedrikS, please give us an ETA for the fix.
Hi Mariobout. There is no ETA for a change in this as this works as intended; the filter only affects the guide, and not the navigation through CH+ CH-. We do take all comments and forward them to our teams for future improvements. We cannot say however if nor when this would be changed.
Thank you
-Julie
