Helix & Hisense Smart TV

[JMAC1025]

Hi,

I'm having an issue wit the Helix box and one of my TVs.  It's a Hisense smart TV (not ROKU).  When I use an app on the TV the Helix Box not longer works.  I then reboot the box and I can no longer sue the Smart TV Apps.  The box itself is fine, I swapped other boxes we have and it works.  There just seems to be an issue between Helix and this one TV

[CedrikS]

Hi JMAC1025. Regarding this situation, we strongly suggest you reach our technical support by chat or by phone: < http://bit.ly/FB_Contact_Us >. They will take a look at the situation and test Helix with you. Thank you!