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Avatar de JMAC1025
JMAC1025
Initiate
12-09-2019

Helix & Hisense Smart TV

Hi,

 

I'm having an issue wit the Helix box and one of my TVs.  It's a Hisense smart TV (not ROKU).  When I use an app on the TV the Helix Box not longer works.  I then reboot the box and I can no longer sue the Smart TV Apps.  The box itself is fine, I swapped other boxes we have and it works.  There just seems to be an issue between Helix and this one TV

  • Avatar de CedrikS
    CedrikS
    Moderator - Solution Expert
    12-17-2019

    Hi JMAC1025. Regarding this situation, we strongly suggest you reach our technical support by chat or by phone: < http://bit.ly/FB_Contact_Us >. They will take a look at the situation and test Helix with you. Thank you!