09-12-2019 11:06 AM
I'm having an issue wit the Helix box and one of my TVs. It's a Hisense smart TV (not ROKU). When I use an app on the TV the Helix Box not longer works. I then reboot the box and I can no longer sue the Smart TV Apps. The box itself is fine, I swapped other boxes we have and it works. There just seems to be an issue between Helix and this one TV
17-12-2019 12:16 PM
Hi JMAC1025. Regarding this situation, we strongly suggest you reach our technical support by chat or by phone: < http://bit.ly/FB_Contact_Us >. They will take a look at the situation and test Helix with you. Thank you!