Customer Center
2 Sujets
Cannot make an account on customer center, I have a Helix account???
I'm baffled, I have been trying to make a Customer Center account, getting message that my account isn't reconizable?? I have a Helix account and was told that the same user name and password would work on videotron customer center, it does not. Anyone else having these issues? I have sent out 3 emails no responses, been on the phone many times for hours NO one picks up. thanks,Résolu7,6 kVues0like1Commentaire
Internet Usage as displayed in the Customer Center
I've been a satisfied Videotron customer for many years and I appreciate the ability to monitor my internet usage in the Customer Center. I often notice that there is a significant time delay between when I login to check and its last updated time (often 10-15 hours behind, as is the case right now). I would welcome a more real-time data on the subject, especially when I come toward the end of my billing cycle to ensure I don't go over my limit and thus incur extra charges. I can download a lot of data in 12 hours! I am set up to receive levels of usage text message notifications at 75%, 90%, 100%, but they too come after a significant time delay. Thanks.Résolu8,2 kVues0like4Commentaires