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Avatar de marieyelle
marieyelle
Initiate
28-05-2018
Résolu

internet

Bonjour, Un technicien est venu installer chez moi un routeur de remplacement et il a ajouté une petite boite (machine) qui flash bleu. A quoi sert-elle?
  • Avatar de PatrickM
    PatrickM
    15-12-2020

    Hi! Although it is technically possible to operate a Helix Fi pod in this way, the maneuver is neither recommended nor supported. The use of the ethernet jack on the Pods should be limited to connect devices that have no Wi-Fi capability. 

     

    A cable connection from the Helix Fi gateway to the Pods can cause unexpected behavior in the Helix ecosystem and thus you would be exposed to unknown and unsupported bugs that are not documented on our side nor our partners.

     

    In case of a poor Wi-Fi signal, it would be best contact the technical support team who will be able to make the appropriate troubleshooting more easily with you.