Discussion de forum
Verdun
09-01-2018Chevalier
Zytel router suddenly unsecured - but only one one channel (5ghz)
Hi! I noticed something strange recently, one of my router's channels is suddenly unsecured. They were both secured with WPA2 (I think) but now only one is secured. Has anyone else had this ...
- 16-01-2018
Hello Verdun,
Indeed, this is not normal behavior and both networks should be secured. Note that the firmware is programmed to restore all default information including the Wifi security if you perform a factory reset on the unit. This could be a solution to enable the default Wifi security and password . However, this will also set back to default any option you may have changed (eg. admin and wifi password, port-forwarding, parental control, etc.).
We sent you a private message, if you would like to send us your contact information, an agent can contact you to verify this issue in more detail. Alternately, do not hesitate to contact our technical support that will be able to help you: http://www.videotron.com/residential/contact-us.
PatrickM
16-01-2018Moderator - Solution Expert
Hello Verdun,
Indeed, this is not normal behavior and both networks should be secured. Note that the firmware is programmed to restore all default information including the Wifi security if you perform a factory reset on the unit. This could be a solution to enable the default Wifi security and password . However, this will also set back to default any option you may have changed (eg. admin and wifi password, port-forwarding, parental control, etc.).
We sent you a private message, if you would like to send us your contact information, an agent can contact you to verify this issue in more detail. Alternately, do not hesitate to contact our technical support that will be able to help you: http://www.videotron.com/residential/contact-us.