Hello, I upgraded to the 940mbps connection. Videotron replaced my modem with the Technicolor TC4400-AM.
The default username and password should be admin/password. I have done the 30/30/30 reset, and I still cannot login to the modem. Has Videotron locked down the modem? How can I login?
Solved! Go to Solution.
Okay so the answer is that Videotron has locked down the modem. A quick google of the TC4400 shows that most (US) ISPs haven't locked down the modem and allow their users access by reseting and logging in via 192.168.100.1. Well that's disappointing, but at least I know that's why the 30/30/30 reseting doesn't work.
Just wanted to confirm with you that you have the Gigabit offer with the Technicolor TC4400-AM.
I called Videotron a few days ago and the woman wanted to force me to take Helix if I wanted to have gigabit ;-(
(I currently havce the Technicolor TC4400-AM with the 400Mbps offer)
But based on your saying, the Technicolor TC4400-AM should work 🙂