14-02-2023 03:17 PM
I am having a strange issue where some of my applications on my phone are not working when using my Helix wifi, but work normally when I turn off the wifi on my phone and only use LTE.
I can browse normally on my phone when on wifi, and other apps work fine.
Ironically, I cannot use the Helix Fi app on my phone if the phone is connected to wifi, but the app works fine on LTE.
Would anyone have any suggestions?
17-02-2023 04:48 PM
In Helix Fi, if you select the phone itself, does it show as being "paused" or if rules are set?
22-02-2023 08:19 AM
Everything went back to normal the next day 🙂
Not sure what happened but all is ok now
Thank you for the response 🙂