Some apps do not work on wifi, but ok on LTE

[jamesGH]

Hello,

I am having a strange issue where some of my applications on my phone are not working when using my Helix wifi, but work normally when I turn off the wifi on my phone and only use LTE.

I can browse normally on my phone when on wifi, and other apps work fine.

Ironically, I cannot use the Helix Fi app on my phone if the phone is connected to wifi, but the app works fine on LTE.

Would anyone have any suggestions?

Thank you

[MayaP]

Hi James!

In Helix Fi, if you select the phone itself, does it show as being "paused" or if rules are set?

[jamesGH]

Hi Maya!

Everything went back to normal the next day 🙂

Not sure what happened but all is ok now

Thank you for the response 🙂

James