Some apps do not work on wifi, but ok on LTE

Hello,

I am having a strange issue where some of my applications on my phone are not working when using my Helix wifi, but work normally when I turn off the wifi on my phone and only use LTE.

I can browse normally on my phone when on wifi, and other apps work fine.

Ironically, I cannot use the Helix Fi app on my phone if the phone is connected to wifi, but the app works fine on LTE.

Would anyone have any suggestions?

Thank you