Samsung Galaxy S22

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fboffice wrote:

HI I have a Samsung Galaxy S22;  and videotron internet services

The Helix Fi installed without any issue; but the Helix TV site won't install.

I've tried remove and re-installing several times.

The error message says:

"lets try that again: 500. We aren't able to add your device. Please verify that you have a working internet

connection and we'll give it another go. Sorry for the inconvenience".

 

However, the phone is connected directly to the Videotron internet service.

 

Does anyone have suggestions?

THANK YOU

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Ensure that your device has a stable internet connection by verifying that you can access other internet-dependent apps or websites. If your connection is stable, try clearing the cache and data of the Helix TV app.  To do this, go to the "Settings" on your Samsung Galaxy S22, navigate to the "Apps" or "Applications" section, find the Helix TV app, and select "Storage." From there, choose the options to clear the cache and data. Afterward, attempt to reinstall the app and see if the problem is resolved.