14-08-2023 02:13 PM
How can i get a new ipv4 address as i dont see a way to configure it in that admin section of the Helix gateway site
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25-08-2023 06:59 AM - edited 26-08-2023 05:43 AM
@mike96 wrote:How can i get a new ipv4 address as i dont see a way to configure it in that admin section of the Helix gateway site
You can try power cycling your modem or router. Disconnect the power source, wait for a minute or two, and then plug it back in. This can sometimes trigger the device to request a new IP address from your ISP.
27-08-2023 07:20 AM
Hi! Like the previous comment says; that's the only way to potentially get a new IP address aside from connecting a different device. We use dynamic IPs and there is no manual way of choosing or changing an IP on a residential service.
Have a nice day!