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Avatar de bmw1997m3
bmw1997m3
Initiate
03-28-2023

New Helix Install

I am about to install a Helix Gateway. I also have a videtron homephone modem. It is not mentioned but I am assuming the coax splitter means i don't have to use the ethernet cable from the telephone modem now. Is this correct? Thanks

  • Avatar de JulieL
    JulieL
    Moderator - Solution Expert
    03-30-2023

    Hi! If you still have the phone service with us, you need to use the splitter so that a coaxial cable can go to the modem which is providing the phone line, and then another coaxial cable can go to the Helix Gateway which will be providing internet and WiFi.

    Thank you