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Avatar de Milt
Milt
Initiate
11-15-2020

Helix Unable to black a device

HI

I really hope someone can help me  here.

I use the Helix Fi app to manage the devices on my network and noticed that I am unable to "Pause" my daughter's wifi usage. I can see her Iphone 11 on the list of devices. I am able to select pause and it shows that her device is paused but she is still able to use the wifi. I even logged in the the Router and it shows many MAC addresses for her phone. How is that possible?

I can block all other devices in my household but for some reason, she is able to bypass the blocking.

Please help!

 

thanks

Milton

  • Avatar de mproy
    mproy
    06-18-2023

    Your daughter is, assuming its an ios device like an iphone, using "Private wi-fi Address".  A setting under the connexion settings.

     

    It creates at least a second MAC Address for the device.

    You then need to pause both MAC Address/devices in helixfi

  • Avatar de mproy
    mproy
    Officer
    06-18-2023

    Your daughter, I assume on an ios device such as Iphone, is using "private wi-fi address" under settings for the wi-fi connection.  It will list at least two mac addresses per device.

     

    you must associate both devices to her profile and pause both.

  • Avatar de mproy
    mproy
    Officer
    06-18-2023

    Your daughter is, assuming its an ios device like an iphone, using "Private wi-fi Address".  A setting under the connexion settings.

     

    It creates at least a second MAC Address for the device.

    You then need to pause both MAC Address/devices in helixfi