I ordered Helix Fi internet and the technician came and checked the cables on October 26. Today is October 28 and I still didn't receive my Helix Fi Gateway. Support has no idea when it will happen and they said there is some issue in my account. Is this a good way to create the first impression to new customers??
This website exist for exchanges between customers. If you want to talk to Videotron, you have to go through another place. We will write to you in private for this part.